Right of Withdrawal for Service Agreements in Denmark

Applies to Danish private customers:

In Denmark, consumers generally have a 14-day right of withdrawal when purchasing goods and services remotely or outside the trader’s business premises, as outlined in the Danish Consumer Contracts Act (Forbrugeraftaleloven). However, this right does not apply unconditionally to all types of services.

According to Section 18, Subsection 2, No. 3 of the Consumer Contracts Act, the right of withdrawal is forfeited if the performance of the service has commenced with the consumer’s prior explicit consent and acknowledgement that the right of withdrawal is lost once the agreement has been fully performed. This means that if a service is custom-made or specifically tailored to the consumer’s needs and the execution has begun with the consumer’s approval, the withdrawal right cannot be exercised.

It is essential for consumers to be aware of these conditions before entering into an agreement. Likewise, businesses must obtain the necessary consent before commencing the service to ensure legal compliance. Failure to adhere to these requirements may result in the consumer retaining their right of withdrawal, even after the service has been initiated or delivered.

For more details and legal guidance, the official regulations on withdrawal rights can be found at Forbrug.dk.